Shipping Policy

Thank you for shopping with Quirk3D. Many of our products are created or 3D printed to order, so please allow time for your order to be made before it is dispatched.

Where we deliver

We currently deliver to addresses throughout the United Kingdom.

We do not currently offer international delivery. If this changes, the available destinations and delivery costs will be shown at checkout.

Processing times

Our usual processing time is 3 business days.

Personalised and made-to-order products may require additional production time. Any product-specific processing time will be displayed on the relevant product page.

Business days are Monday to Friday, excluding UK bank holidays.

Processing time is the time required to create, check and package your order. It does not include the delivery time after dispatch.

Delivery times

Estimated delivery after dispatch:

• Free Standard Shipping: 2-3 buisness days

• Express Shipping: 1-2 business days

Delivery estimates begin when the order is dispatched, not when it is placed.

Delivery dates are estimates and cannot be guaranteed unless we have expressly agreed to a specific date in writing. Delays may occasionally occur because of couriers, severe weather, busy seasonal periods or circumstances outside our reasonable control.

If you need an order for a particular date, please contact us before ordering.

Delivery charges

Our standard shipping option is FREE. Express shipping: £1.99

Order confirmation and dispatch

After placing an order, you will receive an order confirmation email.

We will send a further notification when your order has been dispatched.

Please check your junk or spam folder if you do not receive these emails.

Checking your delivery address

Customers are responsible for checking that the delivery address entered at checkout is complete and correct.

If you notice an error, please contact us immediately at quirk3dco@gmail.com. We will try to update the address if the order has not been dispatched, but we cannot guarantee that changes will be possible.

If an order is returned to us because an incorrect or incomplete address was supplied, the customer may be required to pay an additional delivery charge before it is sent again.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, please check:

• The delivery address on your order confirmation

• Whether the courier has left a delivery card or safe-place notification

• Whether someone else at the address has accepted the parcel

If you still cannot locate it, contact us at quirk3dco@gmail.com with your order number. We will contact the delivery provider and help investigate the missing parcel.

Please allow until the courier’s expected delivery window has passed before reporting an order as missing.

Damaged deliveries

If your order arrives damaged, please contact us as soon as possible at quirk3dco@gmail.com.

Please include:

• Your order number

• Clear photographs of the damaged product

• Photographs of the outer and inner packaging

• A photograph of the delivery label

Please keep the product and all packaging while we investigate. If the product was damaged during delivery, we will arrange an appropriate replacement or refund at no additional cost to you.

Orders containing multiple products

Products within the same order may occasionally be dispatched separately. If this happens, you will not be charged any additional delivery fees.

Packaging

We package every order carefully to help protect it during delivery. Where practical, we aim to use appropriately sized packaging and minimise unnecessary materials.

Contact us

If you have any questions about the delivery of your order, please contact:

Email: quirk3dco@gmail.com
Business name: Quirk3D