Returns & Exchanges

We hope you love your Quirk3D order. If something isn’t right, please read the information below and contact us so we can help.

Personalised products

Products created with customer supplied personalisation, such as a name, wording or custom design are made specifically for that customer.

We cannot accept returns, exchanges or cancellations for personalised products because the customer has changed their mind.

This includes:

• Incorrect names, wording or spelling supplied by the customer

• Choosing the wrong colour or size

• Deciding that the product is no longer required

• Minor colour differences caused by screens, lighting or filament batches

• Small layer lines or surface variations that are a normal part of 3D printing

Please check all personalisation details carefully before completing your order.

Cancelling or changing a personalised order

If you notice a mistake after ordering, please contact us as soon as possible at quirk3dco@gmail.com.

If production has not started, we will do our best to change or cancel the order. Once production has begun, we may be unable to make changes or provide a refund because the product has been created specifically for you.

Non personalised products

You may notify us that you wish to return an eligible non personalised product within 14 days of receiving it. You will then have a further 14 days to return the product.

To qualify for a return, the product must be:

• Unused and in its original condition

• Returned with any original packaging

• Suitably packaged to prevent damage in transit

• Accompanied by proof of purchase

Unless the product is faulty, damaged, incorrect or not as described, the customer is responsible for return postage.

Please contact us before returning anything. Returns sent without prior contact may not be accepted.

Faulty, damaged or incorrect products

If your order arrives damaged, faulty, incorrectly made or different from what you ordered, please contact us as soon as possible at quirk3dco@gmail.com

Please include:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging if it was damaged during delivery

Once we have reviewed the issue, we will arrange an appropriate replacement, repair or refund. If the problem was caused by us, you will not be charged additional postage.

Please keep the product and its original packaging until we have confirmed what to do next.

Customer personalisation errors

We create personalised products using the information entered when the order is placed. We cannot provide a free replacement or refund when the product matches the details supplied by the customer.

Exchanges

Eligible non personalised products may be exchanged, subject to availability. The customer is responsible for return postage and any additional delivery charges unless the original product was faulty, damaged or incorrect.

Personalised products cannot normally be exchanged unless they are faulty or incorrectly made.

Refunds

We will let you know when your return has been received and inspected.

Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process the refund.

Return address

Please do not return a product until you have contacted us and received return instructions.